The Customer Feedback System Project in Django is a web-based system that is designed and created to perform customer feedback as well as to provide well-managed feedback to customers.
Introduction of Customer Feedback System
The capstone project, “Customer Feedback Information System,” is an information system designed to collect customer feedback in order to improve a company’s quality of service.
Customers’ information, insights, and opinions about the company’s service and products will be collected by the system, which will be used to inform decision-making and improve the overall customer experience.
Customer-centered businesses must adapt to the changing needs and expectations of their customers.
As a result, they must collect customer feedback in order to determine whether or not their services are satisfactory.
Customers typically submit feedback through a variety of venues, making it difficult for businesses to collect and handle it manually.
Most businesses nowadays require a platform that automates the collection of client feedback in order to promptly answer customer issues about the service.
This information is critical for a company’s decision-making in order to improve the quality of its service.
Proposed Solution
To address the aforementioned issues, the authors of this study hope to develop a system that can be used by a variety of businesses to gather and manage consumer feedback in order to improve customer service. This capstone project will close the gap between the company’s perceived value of its service and that of its customers.
The system will gather vital client feedback to ensure that the company’s service never deviates too far from what the customers require.
The company would no longer have trouble engaging with its customers for feedback after incorporating the technology.
Objectives of the Study
The major goal of this project is to design and create an information system that will collect and handle customer feedback in order to improve the company’s quality service.
Goals that are specific
The following are the study’s specific objectives:
- To develop a system that will serve as the centralized database of customer feedback.
- Companies will be able to use the system as a source of data to improve their customer experience.
- The system’s output will allow businesses to improve the quality of their services.
- To create a system with an easy-to-use interface for customers and businesses.
- Provide an information system that can generate the reports that the organization requires.
Significance of the Study
- Companies – By incorporating this information system into their business, they will have a consolidated source of client feedback to assist them in meeting customer satisfaction.
- Customers – can expect their complaints to be addressed by the company if they provide feedback to be collected through this system.
- Researchers – The success of this project will enhance their ability to provide digital solutions to problems that are currently being solved in a traditional manner. The system will help them improve their programming knowledge and skills.
Definition of Terms
- Business intelligence – Data warehousing is included in the term “business intelligence,” which refers to the “processes, technology, and tools required to turn data into information, information into knowledge, and knowledge into plans that drive profitable company action.”
- Feedback – is a catch-all term that covers a wide range of functions that are frequently overlooked. Correction, reinforcement, forensic diagnosis, benchmarking, and longitudinal development / feed-forward are the five tasks assigned to feedback, however they are not fully distinct.
- Customer relationship management (CRM) – is defined as “a set of strategies and techniques that give an integrated picture of customers across all company activities in order to ensure that each customer receives the greatest quality of service possible.”
- service delivery – refers to the prompt and efficient response to all student problems, as well as the reduction of such concerns without abandoning the expected.
The project has two sides: an admin side and a user side. Other people’s feedback can be examined and evaluated by the administrator. Giving feedback aims to improve a situation or a person’s/performance organization’s.
Users are the ones who submit feedback in a customer feedback system. A user can give comments as well as their point of view. Users are not required to provide their names, email addresses, or phone numbers in order to contribute.
This is a simple project that allows any firm to quickly assess their work, services, and facilities.
This Django Customer Feedback System is a simple project for beginners to learn how to create a web-based Django project in Python.
We will offer you with the whole source code and database for the Python project so that you can quickly install it on your PC and begin learning Python Django programming.
Major Functionalities Used in Customer Feedback System Project in Django
Features of Customer Feedback System in Django in the admin side:
- Dashboard – From the admin dashboard, you will have access to all of the system’s core functions. View all feedback and delete feedback, for example.
- Manage Company – The admin can add, update, and delete company information for the company.
- Manage User – The admin can add, amend, and delete user information for the user.
- View Feedback Results – The administrator has access to all of the feedback results.
- Secure Login and Logout – One of the system’s security features is the secure login and logout system, which is enabled by default.
Features of Customer Feedback System in Django in frontend side:
- Homepage – This is the system’s default page when customers visit the website.
- Consumer Feedback – A customer can write their feedback and submit it with their point of view. Customers’ names and phone numbers are optional; they can submit without them.
Reminders:
To complete this Python Django project, you must be familiar with the following:
- CSS
- HTML
- JavaScript
- Database Administration
Make sure you have PyCharm Professional IDE installed on your computer before you begin constructing a Customer Feedback System Project in Python Django.
The Steps to Run a Customer Feedback System Project in Django
Time needed: 3 minutes
These are the steps to run a Customer Feedback System Project in Django
- pip install virtualenv
First, You need to install the virtualenv, Open a command prompt by going to the project folder directory and typing CMD. After opening the CMD type ” pip install virtualenv “.
- virtualenv env
Then, after installing virtualenv just type “virtualenv env” and enter.
- cd env/Scripts
Next, just type ” cd env/Scripts ” and press enter.
- activate
Next, you need to type “activate” then press enter.
- cd ../..
Next, just type ” cd ../.. ” and press enter.
- Install Django
Next, type the command “pip install django”.Install DjangoNext, and type the command “pip install django”.
- python manage.py makemigrations
Next, after installing the Django type this command ” python manage.py makemigrations ” to create tables in the database.
- python manage.py migrate –run-syncdb
Next, after making migrations type this command ” python manage.py migrate –run-syncdb ” to migrate the tables in the database.
- python manage.py createsuperuser
After the migration of the database, you need to create a super user to login in to the admin account, just you need to type the command ” python manage.py createsuperuser “.
- python manage.py runserver
Lastly, after creating a super user just type the command ” python manage.py runserver “. It should only be used for testing and launching your project; it should not be utilized for live website deployment.
- http://127.0.0.1:8000/
Finally, To access your project dashboard, type or copy this “http://127.0.0.1:8000/” into your browser.
Project Details and Technology
The information and technology that this system used, as well as the system’s developer, are listed in the table below.
The project’s name is Customer Feedback System, and the programming language is Python Django. Python 3.9 is the recommended version to use. This project’s database is SQLITE3, and the author or developer is sourcecodehero.
| Project Name: | Customer Feedback System |
| Language/s Used: | Python Django |
| Python version (Recommended): | 3.9 |
| Database: | SQLlite3 |
| Type: | Web Application |
| Developer: | SOURCECODEHERO |
| Updates: | 0 |
Download Source Code Here!
Conclusion
The goal of this study was to identify the key processes that make up an optimal feedback process, with a particular focus on educational institutions, and then to implement an integrated (holistic) analysis tool that allows for efficient capture and analysis of customer feedback, with the overall goal of improving customer service by assisting decision-making based on the reports provided.
The research resulted in the successful implementation of an integrated feedback analysis system at BNHS, as well as the successful incorporation of previous historical feedback to reveal previously unseen trends.
Related Articles
- Customer Billing System Project in C With Source Code
- Learning Management System Project in Django with Source Code
Inquiries
If you have any questions or suggestions about the Customer Feedback System Project in Django With Source Code, please feel free to leave a comment below.